Culture change is difficult; this is especially true when the change is being driven by technology and techniques that are not well understood or clearly communicated. In addition to the normal sources of resistance seen in any organizational change effort, data advocates are faced with fear of transparency, lack of organizational trust, and delayed payoff of data collection. This presentation will highlight the common signs and causes of resistance to adopting a data-driven approach to casework in a social service organization. Resistance to change is a mainstay for almost any organization, but resistance to adopting a data-driven approach to practice, management, and quality improvement is almost inevitable. Overcoming that resistance requires a truly human-centered approach focused on meeting the needs of your workforce.
Presented at the 2019 Child Welfare Institute Conference.